Administration Assistant Apprentice

Closing Date: 28/08/2022
Contract Contract
Working Hours Full Time
Locations Hartlepool, Middlesbrough, Stockton-on-Tees
Salary £4.81 per hour for the first year
Company Education Training Collective

Job Description

Brief overview of the role

RelyOn Nutec are looking for someone who contributes to building a positive team spirit. In this role you will ensure customers and delegates receive the highest standard of customer service through the management and coordination of the reception and course administration.

What will the apprentice be doing?

Key Responsibilities:

  • Respond to all customer enquiries in an effective and timely
    manner both in person and over the telephone.
  • Prepare all pre-course administration and medical
    documentation to ensure there is no delay to the course
    commencement or examination taking place.
  • Prepare all post-course material, such as generating
    certification ready for delegates on course or upon medical
  • Support course and medical booking processes, including
    payments and uploading of information to internal and
    external systems.
  • Maintain and develop effective client relationships at all times.
  • Ensure all files and course administration records are appropriately stored and readily accessible.
  • Ensure the smooth operation of internal and external postal
  • Maintain sufficient levels of office supplies and stationery.
  • Develop and maintain up to date knowledge regarding RelyOn
    Nutec courses as well as medical services.

Quality, Health, Safety and Security

  • To report any incidents, accidents and near misses in accordance with RelyOn Nutec’s Incident Policy.
  • To ensure own safety and the safety of all others who are
    under the care of RelyOn Nutec Safety Services.
  • To comply with all policies and procedures to protect the
    health, safety and welfare of anyone affected by RelyOn
    Nutec’s business.
  • To ensure that equipment provided for the protection of health
    and safety is maintained and used appropriately.
  • To attend all Mandatory Training with regard to fire, health and
    safety, manual handling and quality procedures.


  • To undertake training to meet the requirements of your role.
  • To behave in a manner that respects the differing needs and
    cultures of the staff.
  • To actively participate in an Annual Appraisal and provide
    evidence to demonstrate achievements towards your 2 Way
    Deal Assessment.
  • To demonstrate the RelyOn Nutec values and non-negotiable
    behaviours in delivering a quality service to both internal and
    external customers.
  • To identify your development needs within the Annual
    Appraisal to ensure that any CPD requirements are achieved
    and demonstrated in practice.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration at Stockton Riverside College.
  • Functional Skills Maths and English, if required.

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.

Working week

38.25 hours, Monday to Thursday, 8:30am-17:00am and on a Friday, 8:30am-16:30am with a 45-minute unpaid lunch break.

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Cost Consciousness, Works with integrity, Punctual, Original thinking, Able to follow instructions, Respectful


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired


RelyOn Nutec


Haverton Hill Industrial Estate



TS23 1PZ

Apply Now!

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