Administration Assistant Apprentice

RelyOn Nutec are looking for someone who contributes to building a positive team spirit. In this role you will ensure customers and delegates receive the highest standard of customer service through the management and coordination of the reception and course administration.

What will the apprentice be doing?

Key Responsibilities:

• Respond to all customer enquiries in an effective and timely
  manner both in person and over the telephone.
• Prepare all pre-course administration and medical
  documentation to ensure there is no delay to the course
  commencement or examination taking place.
• Prepare all post-course material, such as generating
  certification ready for delegates on course or upon medical
  completion.
• Support course and medical booking processes, including
  payments and uploading of information to internal and
  external systems.
• Maintain and develop effective client relationships at all times.
• Ensure all files and course administration records are appropriately stored and readily accessible.
• Ensure the smooth operation of internal and external postal
  services.
• Maintain sufficient levels of office supplies and stationery.
• Develop and maintain up to date knowledge regarding RelyOn
  Nutec courses as well as medical services.

Quality, Health, Safety and Security

• To report any incidents, accidents and near misses in accordance with RelyOn Nutec’s Incident Policy.
• To ensure own safety and the safety of all others who are
  under the care of RelyOn Nutec Safety Services.
• To comply with all policies and procedures to protect the
  health, safety and welfare of anyone affected by RelyOn
  Nutec’s business.
• To ensure that equipment provided for the protection of health
  and safety is maintained and used appropriately.
• To attend all Mandatory Training with regard to fire, health and
  safety, manual handling and quality procedures.

General

• To undertake training to meet the requirements of your role.
• To behave in a manner that respects the differing needs and
  cultures of the staff.
• To actively participate in an Annual Appraisal and provide
  evidence to demonstrate achievements towards your 2 Way
  Deal Assessment.
• To demonstrate the RelyOn Nutec values and non-negotiable
  behaviours in delivering a quality service to both internal and
  external customers.
• To identify your development needs within the Annual
  Appraisal to ensure that any CPD requirements are achieved
  and demonstrated in practice.

What training will the apprentice take and what qualification will the apprentice get at the end?

• Level 3 Business Administration at Stockton Riverside College.
• Functional Skills Maths and English, if required.

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.

Working week

38.25 hours, Monday to Thursday, 8:30am-17:00am and on a Friday, 8:30am-16:30am with a 45-minute unpaid lunch break.