Job Description
The Administrative Assistant Apprentice will support the day-to-day administration and client service functions of Clark Willis Solicitors, helping to deliver an efficient, professional, and client-focused legal service. Working as part of a busy legal practice, the apprentice will assist solicitors and support staff with administrative tasks, client communications, and office processes while developing key business administration and customer service skills within a professional legal environment.
The role will involve handling confidential information, maintaining accurate records, and ensuring clients receive a positive experience when accessing the firm’s services.
Key Duties & Responsibilities
- Welcome clients and visitors in a friendly, professional, and courteous manner
- Answer telephone calls and respond to enquiries, directing them to the appropriate member of staff
- Assist with booking appointments and managing meeting room schedules
- Support the preparation, scanning, filing, and archiving of legal documents and correspondence
- Maintain accurate electronic and paper-based client records
- Manage incoming and outgoing post, emails, and document distribution
- Assist solicitors and legal support staff with routine administrative duties
- Ensure confidential client information is handled in accordance with GDPR and firm procedures
- Support the opening, updating, and closing of client files
- Carry out data entry and document management tasks using legal case management systems
- Assist with producing legal documents, letters, and reports from templates
- Work collaboratively with colleagues to support the smooth running of the office
- Provide excellent customer service to clients and professional contacts
