Apprentice Customer Services Coordinator

Closing Date: 28/08/2022
Contract Contract
Working Hours Full Time
Locations Middlesbrough, Stockton-on-Tees
Salary £4.81 per hour for the first year
Company Education Training Collective

Job Description

Brief overview of the role

Everyday Language Solutions are looking for an outgoing individual to join their company. You will be responsible for providing support to the bookings department in an administration capacity.

Vacancy description

In this role you will be completing all required admin tasks to ensure the smooth running of the business.

Duties & Responsibilities include:

  • Entering bookings on an established database
  • Allocating appointments to Interpreters via telephone & text
  • Dealing with customers on the telephone, by email and fax
  • Pass messages to the correct person in a timely manner
  • Provide administrative support and assistance to colleagues as part of a team
  • Dealing with customers and Interpreters in reception
  • Filing using both electronic and manual systems
  • Photocopying and scanning
  • Update and maintenance of spreadsheets
  • General assistance to bookings department as necessary
  • Preparation and distribution of documents
  • Other general administrative duties commensurate with the role

This isn’t a full list of duties and other tasks will be expected in line with the companies needs.

Working week

  • 37 Hours, Monday to Friday, hours to be confirmed

Desired skills

  • Computer literate with specific competency in Word
  • Evidence of use of Excel and email
  • Strong verbal communication skills
  • Problem solving
  • Time management

Personal qualities

  • Outgoing personality
  • Reliable
  • Punctual
  • Flexible
  • Willing to learn

Desired qualifications

  • GCSE Maths & English A*-C/9-4 or equivalent

Future prospects

An opportunity for a full time position at the end of the apprenticeship.

Training to be provided

  • Level 3 Business Administration
  • Functional skills Maths & English, if required
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