Job Description
Brief overview of the role
Pickering Lifts are seeking an apprentice to join the Central Services Department at their Head Office, working with an experienced mentor to learn the role of an admin, supporting the Central Services department. You will obtain a variety of skills such as invoicing, database management, procurement, stock management and complaint handling.
What you’ll do at work
Your roles and responsibilities will include, but not be limited to:
- Develop and maintain effective external and internal customer relationships.
- Data input customer information on the service management system.
- Use the service management system to issue template letters and invoices to customers.
- Provide effective assistance to engineers and regional offices such as retrieving customer information.
- Provide administration assistance to the procurement team including liaising with suppliers to provide updates and estimate the time of arrival of parts to regional offices.
- Answering incoming calls.
- Responding to customer emails.
- Undertake general office duties as directed.
Hours
37.50 hours, Monday to Friday 8.30 to 5.00 p.m. with 1 hour unpaid lunch.
Your training plan
- Level 3 Business Administration at Stockton Riverside College
- Functional Skills maths and English, if required
More training information
This apprenticeship will be all on the job with the employer, you won’t need to attend college.
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Number skills
- Initiative
- Time management
- Confidentiality
- Able to develop relationships
- Microsoft Office knowledge
- Able to follow instructions
Other requirements
Pickering Lifts would be willing to wait until you have finished your college course or school for you to start the role if you can’t start straight away.
After this apprenticeship
We have a long successful history of training and retaining our Apprentices beyond their Apprenticeship with us and it would be our desired outcome that on completion of the Apprenticeship, the Apprentice would take up a permanent Business Administration role within the company.
About this company
The Company was established in 1854 and our Head Office is based in Stockton–on–Tees with 15 regional offices throughout the Country. We are a leading independent lift service provider; installing and maintaining all types of passenger and goods lifts, mobility equipment, escalators, and loading bay door and dock levellers and scissor lifts.
https://www.pickeringslifts.co.uk/ (opens in new tab)
Company benefits
• 25 days paid holiday + paid bank holidays. • Onsite parking. • Retail discount scheme including gym & cinema. • Employee Assistance programme. • Seasonal celebration voucher.
Where you’ll work
Globe Elevator Works PO BOX 19
Stockton On Tees
Cleveland
TS20 2AD