Customer Service Apprentice

Closing Date: 15/01/2023
Contract Contract
Working Hours Full Time
Locations Hartlepool, Stockton-on-Tees
Salary £4.81 per hour for the first year
Company Education Training Collective

Job Description

Brief overview

Freers Askew Bunting Solicitors are looking for someone who has strong organisational skills and a passion for customer care to join their busy law firm. In this role, you will be working towards providing professional, efficient, and proactive administration support within the firm, through on the job training and research.

What will the apprentice be doing?

  • Work closely with the team in gaining experience
  • Gather information to benefit your role and experience
  • Monitor incoming telephone and visitor enquiries on behalf of the firm
  • Dealing with enquiries from clients via email and responding in a timely manner
  • Provide administrative support to the departments in relation to the workload
  • Undertake photocopying, scanning, and formatting of documents
  • Ensure client records/files are kept up to date and in accordance with our office policy
  • Diary management of meeting rooms
  • Adhere to the Data Protection Act principles and always respect the confidentiality of data
  • Maintain office systems
  • Arrange and confirm appointments with clients and third parties
  • Operate office equipment
  • Assist with the closing of files
  • General administrative duties as and when required
  • Other reasonable duties as and when required – such as assisting with the work of other colleagues as required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard at Stockton Riverside College
  • Functional Skills maths & English, if required

What is the expected career progression after this apprenticeship?

  • An opportunity for a full-time position at the end of the apprenticeship

Working week

37.50 hours, Monday – Friday, 9.00am – 5.00pm.

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Telephone skills, Microsoft Office skills, Able to take instructions, Professionalism, Customer focus, Able to work under pressure


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired




Hub 1, The Innovation Centre

Venture Court

Queens Meadow Business Park

TS25 5TG

Apply Now!

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