Maintenance Administrator Apprentice

The Maintenance Administrator works in a fast-paced environment ensuring that all the maintenance work is planned, delivered and executed in the most effective way possible. You will be driving the efficiency of the maintenance operations by planning and communicating with other internal teams and acting as their internal contractor.

What will the apprentice be doing?

The Maintenance Administrator is the first point of contact with our clients and is responsible for the receipt, input and processing of all maintenance requests and is a vital part of the company’s maintenance activities and quality control process.

This will include, but not limited to the following duties:

• Answer the telephone promptly & deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality regarding colleagues and customers
• Able to prioritise and deliver against SLA’s (Service Level Agreements) for work in our holiday homes and by taking an overview of the needs of the business as a whole
• Deliver a facilities management service to all other departments, treating them as an internal customer and responding to their maintenance requests by planning and organising via insourcing or outsourcing
• Treat internal departments as your customer by ensuring you deliver the highest standards at the best value
• Respond to maintenance requests by planning the fastest most cost-effective way possible to complete the job
• Recharge parts (and labour) internally and accurately
• Maintain all administrative systems to enable internal customers to self-serve and have access to live job statuses, so they can communicate effectively with any owner or guest queries
• Scheduling and allocation of work
• Responding to maintenance requests, close jobs and update filing systems on Fixflo
• Create accounts, adding new properties
• Assist with daily and weekly compliance reports for internal and external stakeholders
• Ensure compliance works are completed on time and paperwork is completed and filed
• Provide general support with administrative tasks and general office duties

What training will the apprentice take and what qualification will the apprentice get at the end?

• Level 3 Business Administrator at Redcar & Cleveland College
• Functional skills maths & English, if required

What is the expected career progression after this apprenticeship?

• An opportunity for a full-time position at the end of the apprenticeship

Working week

40 hours, Monday to Friday, hours to be confirmed.