Job Description
What will the apprentice be doing?
Duties will include:
- Registering new applicants
- Arranging viewings
- Dealing with customer enquiries via telephone/email/face to face
- Marketing emails
- Effectively communicating with clients and customer
- General administration duties as required
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standards & Estate Agent CePap Qualification which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you’ll get the opportunity to learn:
- Record and document production
- Decision making
- Interpersonal skills
- Communication
- Quality
- IT skills
- Planning and organisation
- Project management
- Relevant regulation
- Policies
- External environment factors
- Training 2 days a month via Zoom
- In-house training and mentoring support
Estate Agents online course (CePap) will be 15 modules to complete, as below:
- Handling Tenants enquiries
- Handling buyer’s enquiries
- Handling Landlord enquiries
- Negotiator sales
- Sales skills
- Customer Service
- Compliance
- Letting Legislation
- Estate Agency Legislation
- Property Law
- Negotiating a Let
- Negotiating in Estate Agency
- Anti – Money Laundering
What is the expected career progression after this apprenticeship?
Possibility of a full-time position upon completion of the apprenticeship.
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