Job Description
Who we are
Momenta provide high calibre staff to leading companies across the UK and worldwide. At Momenta we believe in quality and equality. All our staff, from entry through to senior levels, are treated the same. We understand that we are only as good as our staff, in fact our reputation depends on you. Therefore, treating you with care, respect and helping you grow your career through ongoing support and training is of paramount importance to us.
What’s the role?
We are currently looking for motivated Customer Services Advisors to join a project with a leading Retail Bank, where you will play a key role in supporting customers who are facing financial difficulty.
Salary: £22,000 per annum + additional 5% bonus after 6 months and 3% salary increase in the first year
Benefits: 20 days paid holiday entitlement, 3% Employer pension contribution
Location: Working from home
Working Hours: You will work a variable shift pattern from Monday to Saturday. A typical shift pattern includes one Saturday shift every three weeks and two late shifts per week (up to 8pm). Working hours are between the following times:
- Monday to Friday – 8 hours per day between 8am to 8pm
- Saturday – 9am to 5pm
Start dates: Intakes starting in February/March 2023
Responsibilities:
As a Customer Services Advisor of the bank, you will be taking inbound calls and providing support to customers who may have fallen into financial arrears. This will include identifying vulnerable customers, completing income and expenditure forms, offering suitable solutions, all the while working to the high level customer service and quality standards set by the bank.
Essential skills & experience required:
- Experience in a Customer Service role within a Contact Centre environment
- Ability to effectively manage a high volume of inbound calls
- Excellent communication skills, telephone manner and customer service skills
- Ability to show patience, understanding and empathy towards customers who are in financial difficulty
- Ability to manage your workload and priorities, with excellent attention to detail
- Disciplined, motivated and confident to work remotely
- Ability to identify opportunities to improve the customer experience
- Excellent IT skills with the ability to use a variety of client systems
- Ability to lead and control a conversation to deliver right outcome for customers and the bank
- Excellent written communication skills
- Understand the need to maintain confidentiality and trust with customers
- Ability to work to a set quality framework and performance standard
All IT equipment will be provided to allow you to work remotely. You must have a secure working environment and adequate space to work from home and receive calls throughout the working day.
Next steps:
To express your interest in this opportunity, don’t delay; please click apply now.
About us
Momenta is a global contingent resource solutions company, providing skilled professionals to the financial services, legal, technology and training and development sectors for over 30 years. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to become one of our associates and join a company that provides our people with quality opportunities, development and ongoing support globally.
Apply Now!
