Sales Assistant Apprentice

Tees Sport, Britain’s leading specialist retail table tennis supplier is recruiting for a Sales Assistant to work in the company’s shop and office in Middlesbrough. The ideal candidate would be one who has played table tennis to a good level and has a strong knowledge of sport and the equipment that is used to play the game.

What you’ll do at work

The ideal candidate would also have some experience in customer service, a good telephone manner and a knowledge of basic IT to enable communication with customer’s, raise an invoice and managing stock records.

Duties to include:

• Welcome customers to the Tees Sport shop, telephone, or online
• Taking messages and passing to the appropriate person
• Process customer orders
• Investigate and resolve customer queries quickly and patiently both by email and over the telephone
• Check product availability for customer orders
• Communicate with customers about their orders, including any delays or changes in delivery
• Maintain accurate customer records and monitor stock levels
• Overseeing sales via website maintenance
• Learn how to use the database system – training will be given
• Work as part of the sales team

Hours

Monday to Friday 8.30am to 5.30pm with 1 hour lunch break, occasional Saturday mornings.

40 hours a week

Your training plan

• Level 3 Business Administration at Redcar & Cleveland College
• Functional skills maths & English, if required

More training information

This apprenticeship will be all on the job with the employer, you won’t need to attend college.

Desirable qualifications

GCSE or equivalent in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Customer care skills
• Number skills
• Team working
• Initiative
• Sport experience
• Time management
• Able to follow instructions
• Able to develop relationships
• Confidentiality

Other requirements

The company prides itself in providing excellent service to the table tennis players and community throughout the whole of Britain and Ireland and the successful applicant would be an important part of the team.

About this company

Tees Sport was launched in September 1976 and was the first specialist mail order supplier of table tennis equipment in the United Kingdom. The main objective from the outset was to provide a first-class service for the supply of specialist table tennis equipment. Tees Sport has a specialist retail shop in Teesside with a full display of blades, rubbers, clothing, shoes plus a table robot and bat testing service available to our visitors. We provide tournament services with up to 40 tables plus nets, posts and surrounds being used at tournaments throughout the United Kingdom. Generally, our sales stand is open at these events and Butterfly Europa Tables plus net and post sets surrounds, scoring machines and Butterfly R40 3 star balls are all provided for these events. Our service is used by the national governing bodies; Table Tennis England, Scotland and Wales and many major tournament organisers. We supplied the equipment for both the World Championships in Manchester, European Championships in Birmingham, Commonwealth Games in both Manchester and Glasgow as well as many National Championships. We supply the National Team kit and club kits for National Associations and top clubs. These include England, Scotland, Wales and many of the leading clubs in the British League. We have agreements to supply many of the top players and coaches with their equipment needs as listed in the Players, Coaches and Team section of our website. We continue to be Britain’s leading supplier of specialist table tennis equipment and our ambition is to continue to provide this service into the future.

https://www.teessport.com/ (opens in new tab)

Where you’ll work

Westerby Road
Middlesbrough
TS3 8TD

After this apprenticeship

This is an 18-month programme with qualification and certificate at the conclusion, and subject to the work being satisfactory from Tees Sport perspective, the successful applicant is likely to receive the opportunity to continue to work for Tees Sport.