Customer Service Administrator

Wolviston Management Services Ltd Logo
Closing Date: 23/12/2022
Contracts Permanent, Temporary
Job Role Admin
Working Hours Full Time
Location Stockton-on-Tees
Company Wolviston Management Services Ltd

Job Description

Are you confident in creating long-term, trusting and efficient relationships with customers and fulfilling orders? If so, then this role could be for you!

 

We are recruiting a Customer Service Administrator for a client based in Stockton. The successful candidate will be responsible for customer orders from receipt to delivery, dealing with both internal and external customers on a daily basis.

 

Main Duties:

  • Processing and despatch of orders to ensure customers receive orders on time and in full
  • Set up new customers and obtain necessary information
  • Order receipt and entry onto SAGE, checking against forecast, price, credit and incoterms
  • Confirmation to customer, booking transport, keeping customers notified, creating invoices and assisting with overdue payments
  • Creation of required export documents (EUR1, Certificate of Origin, Bills of Lading, etc.)
  • Maintain internal reports and databases as required
  • Answer client queries and be the first point of contact for any customer complaints

 

Requirements:

  • Good IT skills including ERP system experience (Sage, SAP, etc) is desirable
  • Fluent spoken and written English
  • Excellent communication and interpersonal skills

 

This is a temp to perm position working 37.5 hours per week, Monday to Friday with an attractive salary on offer.

 

If this Customer Service Administrator position interests you, please submit your CV.

 

A full job description is available on request.

Apply Now!

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