Apprentice Business & Customer Care Admin

Closing Date: 24/03/2024
Working Hours Full Time
Locations Middlesbrough, Stockton-on-Tees
Salary £5.28 per hour for the first year
Company Education Training Collective

Job Description

Brief overview of the role

Tees Valley Flooring are looking for an apprentice to join their busy flooring company. They are looking for a candidate who is passionate about working in administration to join their company. In this role you will be providing support to the office team with all admin tasks as well as delivering excellent customer service to their customers.

What you will do in your working day

The below outlines the basic duties expected from a BCCA at Tees Valley Flooring. These are general duties and some additional tasks may be added on once experience and confidence has grown.

  • Ad hoc standard admin duties
  • Answering the flooring office phone
  • Take messages for others in the company assuring you deliver the message in a timely manner, reminding others to return the call
  • Recording all incoming customer care issues
  • Make any internal and external calls needed after receiving instruction from managers or team members
  • Checking emails regularly to ensure a quick response
  • Booking in appointments direct with customers and site managers
  • Updating the builders daily on the status of the customer care
  • Creating customer care job sheets for the fitters
  • Following up with the fitters after a job has been completed
  • Work with & liaise with internal teams when required

The training you will be getting

  • Level 3 Business Administration at Stockton Riverside College
  • Functional Skills maths and English, if required

What to expect at the end of your apprenticeship

An opportunity for a full-time position at the end of the apprenticeship.

Working week

Monday to Thursday, 8.00am – 4.30pm. Fridays, 8.00am – 3.30pm

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative, Microsoft office knowledge, Confident taking calls, Able to work under pressure, Time management, A good telephone manner, Ability to follow instruction


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired


Tees Valley Flooring


6 Arkgrove Industrial Estate

Ross Road


TS18 2NH

Apply Now!

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