Customer Service Apprentice

Closing Date: 28/08/2022
Contract Contract
Working Hours Full Time
Locations Middlesbrough, Redcar & Cleveland, Stockton-on-Tees
Salary £4.81 per hour for the first year
Company Education Training Collective

Job Description

Brief overview of the role

Freers Askew Bunting Solicitors are looking for someone who has strong organisational skills and a passion for customer care to join their busy law firm. In this role, you will be working towards providing professional, efficient, and proactive administration support within the firm, through on-the-job training and research.

What will the apprentice be doing?

Duties to include:

  • Glean information and skills from other members of the team.
  • Work closely with the team in gaining experience.
  • Gather information to benefit your role and experience.
  • Monitor incoming telephone and visitor enquiries on behalf of the firm.
  • Dealing with enquiries from clients via email and responding in a timely manner.
  • Provide administrative support to the departments in relation to the workload.
  • Undertake photocopying, scanning and formatting of documents.
  • Ensure client records/files are kept up to date and in accordance with our office policy.
  • Diary management of meeting rooms.
  • Adhere to the Data Protection Act principles and always respect the confidentiality of data.
  • Maintain office systems.
  • Arrange and confirm appointments with clients and third parties.
  • Operate office equipment.
  • Assist with the closing of files.
  • General administrative duties as and when required.
  • Other reasonable duties as and when required – such as assisting with the work of other colleagues as required.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service at Stockton Riverside College.
  • Functional Skills Maths & English, if required.

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.

Working week

37.50 hours, Monday to Friday 9am to 5pm.

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Telephone skills, Microsoft Office skills, Able to take instructions, Professionalism, Customer focus, Able to work under pressure


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired




56-62 Borough Rd



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