Customer Services Apprentice

WEBAHEAD INTERNET LIMITED Logo
Closing Date: 07/12/2022
Contract Contract
Job Role Apprenticeships
Working Hours Full Time
Location Darlington
Salary Annual Wage - £9,254.44 - £18,278.00
Company WEBAHEAD INTERNET LIMITED

Job Description

About the employer

Webahead Internet is a leading specialist in web design and marketing, from our offices in Darlington we have established a strong track record in the provision of web design and cater for companies throughout the UK. Webahead Internet Ltd are looking for an enthusiastic, hardworking individual to join their team as a train as a Customer Service Apprentice. The role will include speaking to customers and general office administration.

What will the apprentice be doing?

Responsibilities:

  • Manage phone calls and correspondence (email, letters, packages)
  • Processing sales
  • Database tasks listing (Artwork, Extras, Website Completions)/Proof Reading
  • Domain Name management (Registration, Cancellations, Transfers etc.)
  • Extensions of websites
  • Order office supplies
  • Customer support/care
  • Assist colleagues wherever necessary
  • Meet and greet visitors
  • Dealing with customer complaints
  • Rectifying problems that may have occurred for the customer
  • Offer guidance and support to clients

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner standard:

  • Day release at college or training centre

What is the expected career progression after this apprenticeship?

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Desired skills and personal qualities

IT skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent Maths and English (Grade E/3 or Above) Essential
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