Digital Support Technician Apprentice

Closing Date: 30/10/2022
Contract Contract
Job Role Apprenticeships
Working Hours Full Time
Location Middlesbrough
Salary ANNUAL WAGE - £9,254.44

Job Description

We have an exciting opportunity with NICHOLAS POSTGATE CATHOLIC ACADEMY TRUST. NICHOLAS POSTGATE CATHOLIC ACADEMY TRUST are looking for a hardworking individual who has great attention to detail to further grow their team. The successful candidate will work towards a Level 3 Digital Support Technician

The apprentice will support the operational delivery of the Trust’s Digital ICT & Marketing services support to NPCAT schools, ensuring an effective and responsive service.

What will the apprentice be doing?

  • To support the day-to-day operation of the digital 360 Immersive environment room.
  • To support staff with the use of the Igloo Control, Warper and Capture software in order to produce 360 digital resources for interactive lessons.
  • To investigate reported faults, support requests and to proactively take action on these requests in line with agreed service standards and KPIs.
  • To maintain and develop, the trust’s websites in line with the Head of ICT and Head of Marketing.
  • To Document, test, implement and maintain web pages and multimedia design using web (WordPress), editing and graphics applications (photoshop).
  • To support and advise staff in the appropriate use of digital ICT resources.
  • To support with the trust with basic photography and videography for digital web resources and marketing requirements.
  • Comply with and assist with the development of policies and procedures relating to all digital resources.
  • Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly.
  • Carry out basic safety checks, ensuring cabling and services do not pose a hazard
  • Follow relevant H&S procedures and raise awareness among staff, pupils and others. Plan, record and implement changes to hardware and applications; collate and interpret results of testing and advise if goods are fit for use
  • Proactively respond to digital support requests according to Trust procedures.
  • Work as part of a team and adopt flexible working practices
  • To attend and participate in meetings within the Trust as required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • 1 Day at college
  • Level 3 Digital Support Technician Qualification

What is the expected career progression after this apprenticeship?

Full time position for the right candidate subject to business financial situation.

Desired skills and personal qualities

Communication skills, IT skills, Analytical skills, Logical, Team working


GCSE or equivalent Maths and English (Grade C/4 or Above) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills. Please note; if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days. Applicants must go through this telephone procedure for your application to be progressed. Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.
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