Dispenser / Medical Receptionist

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Closing Date: 09/09/2022
Contract Permanent
Working Hours Full Time, Part Time
Location Darlington
Salary Depending on experience
Company NHS Jobs

Job Description

Due to retirement we are looking to recruit a Dispenser / Medical Receptionist to join our small friendly team, at a busy rural practice on the outskirts of Darlington. If you are a hardworking and enthusiastic qualified dispenser (min NVQ Level 2 in Dispensing), with experience in a demanding customer service role, we would welcome your application. The position will be split between time in the dispensary and time on reception.

Applicants must be IT literate, able to multitask, work independently and be adaptable to change.

Between 19-37 hours a week, depending on candidate. The rota will be spread over 5 days, Monday to Friday, with shifts between 0730-1800hrs. You must have the ability to cover for staff holidays.

Main duties of the job

· To provide quick, efficient and accurate dispensing of medication to the patients, and to assist in ensuring effective financial control of the dispensary

· Assist and direct patients by telephone and face to face, in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

· Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

About us

Rockliffe Court Surgery is a small friendly dispensing practice based in Hurworth, just outside Darlington. Our team has 4 GPs, 2 Nurse Practitioners, 4 Nurses, 1 HCA, 2 Medical Secretaries and a team of 7 Receptionists serving 5900 patients.

We consistently score highly on patient satisfaction surveys.

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

To provide quick, efficient, and accurate dispensing of medication to the patients, and to assist in ensuring effective financial control of the dispensary

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

·Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Job Responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

Dispensing

Dispensing acute prescriptions.

Dispensing repeat prescriptions requests received by hand or electronically

Updating patients’ repeat screens on doctors’ instructions.

Processing ‘med issue’ tasks, making amendments as per hospital letters and tasking GPs to check

Checking colleagues’ dispensing.

Ensuring the dispensary area remains clean and tidy.

Prescriptions

Handing out prescriptions and collecting charges when appropriate.

Processing prescription repeat requests.

Sorting, stamping and endorsing prescriptions.

Completing backs of prescriptions.

Generating prescriptions.

Stock Control

Ordering appropriate quantities of goods via the wholesaler’s computer link.

Checking goods as and when they are delivered and recording generic details.

Returning incorrect goods to the wholesalers.

Stocking shelves, refrigerators and other storage areas using rotation method.

Removing ‘out of date’ stock from the shelves, refrigerators and other storage areas.

Disposal of returned unused medicines

Reception

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required – occasional items

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Dealing with clinical waste

Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the partners or the practice manager.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Other Tasks

Ensure building security – have thorough knowledge of doors/windows/alarm

Fire Warden

Person Specification

Qualifications

Essential

  • NVQ Level 2 Dispensing

Experience

Desirable

  • Experience of working in primary care
  • Experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rockliffe Court Surgery

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