Job Description
Post: Duty Planner
Salary: Scale 3 / 4 £24,222 – £28,653
Hours: 37 hours per week
Contract Type: Permanent
Location: St Marks House, Thornaby (with some potential for home working)
Do you have great organisational skills and attention to detail? Do you thrive on accurate record-keeping using IT systems? Are you confident with MS Office? Could you quickly grasp shift patterns, leave management, training course provision and duty schedules? Can you use your initiative to research and present solutions when new challenges arise? If so, then we’d love to hear from you. Applications are invited for the post of Duty Planner based in Thornaby.
We’re looking for the right people to join our small team to assist with our centralised staff-scheduling responsibilities. As one of our Duty Planners you will help us maintain operational resilience through careful duty planning, forward scheduling and abstraction management using specialist Oracle / Capita Duty Management Software. We will train you to use the system and to understand the complexities of officer and staff working time rules and regulations.
You will help us manage nearly 2500 personnel and will field and resolve enquiries from all levels of the organisation using face to face conversations, email, phone, messaging and video conferencing facilities. As a team player you will help Cleveland Police deploy the right people with the right skills to the right place at the right time and keep vulnerable people safe in the Tees Valley area.
Initially the role will be office based while undertaking one to one practical learning. We will be with you every step of the way as you broaden your awareness of the multiple complexities of scheduling and rosters, you will be provided with a laptop and mobile phone. Opportunities for flexible and agile working (including working from home) will develop as you gain your proficiency and confidence. The role may involve weekend working as part of any flexible / agile arrangements.
We are looking for people with proven customer service skills. Experience of collating and researching data from computerised and / or manual record systems and of using Duty Management and HR systems would be advantageous.
If you would like to discuss the role further please contact Danny Trippett on 01642 302301.
If you are interested in applying for this role please progress your application via the link. Application forms should be completed no later than 23:55 on the specified closing date.
Interviews are scheduled to take place week commencing 2nd December 2024.
Cleveland Police is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. All appointments will be made on merit.
Regardless of the applicant, this role is on current Cleveland Police Terms and Conditions as per Police Staff Council.
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