Enforcement Support Assistant Apprentice

Closing Date: 05/12/2022
Contract Contract
Job Role Apprenticeships
Working Hours Full Time
Location Darlington
Salary Annual Wage - £12,857.00

Job Description

About the employer

•UK market leading technical debt collections & enforcement group •1 in Road User Charging: Highways England, Transport for London •Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency •5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough •150+ Local Authority clients •People and technology centric business •Advanced unique business operating software platform. The Enforcement Support Assistant provides essential administration and support to CDER Enforcement Agents working in the field via telephone and our internal systems (Edge, companies house, HPI etc.). You will gain a Level 3 Business Administration qualification.

What will the apprentice be doing?

Main responsibilities and duties

  • Responsibility for making and receiving calls to Enforcement Agents and answering their questions and queries.
  • Undertake actions and activities in relation to operational needs such as HPI queries, company tracing, statement of account requests, produce reports, vehicle removal requests and payments.
  • Support the Head of Enforcement in the allocation of work to Enforcement Agents using the Hito Edge system.
  • Responsibility for undertaking regular case audits ensuring Enforcement Agents are acting compliantly at all times.
  • Accountability for the monitoring and achievement of the Enforcement team’s KPIs and client contractual deliverables and the completion of daily informative updates to the management team.
  • Responsibility for the monitoring of the teams Hito Edge workflow queues, performing required activities on individual cases blocked or returned by EAs such as Gone Away No Trace cases and spotted vehicle reports.
  • Oversee and validate overpayments and refunds as 3rd party invoices such removal, storage and auction costs.
  • Oversee the removal of goods process and manage the necessary correspondence to customers.
  • Responsibility for day to day liaison with customers via telephone to arrange appointments for EA visits.
  • Gather information from Enforcement Agents to support any complaints.
  • Resolve financial queries on behalf of the accounts department such as late banking, chargebacks and none updated Enforcement Agent payments.
  • Co-ordinate and manage day to day EA requirements including vehicle requirements, uniforms, stationary etc.
  • Keep records of Enforcement Agent absences/holidays and forwarding this on a weekly basis to the HR department.
  • Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis.
  • Upload of Bail / No Bail Warrants and Commercial rent cases to Hito Edge.
  • Set up of new Enforcement Agents in Hito Edge.
  • PDA training.
  • Undertake any reasonable request or task as requested.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

What is the expected career progression after this apprenticeship?

This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
Apply Now!

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