Job Description
Brief overview of the role
Ransome Sporting Goods is looking to add a new member of staff to its sales office team. The ideal candidate would be someone who is knowledgeable about sport, particularly basketball, netball or table tennis however this isn’t required.
What you’ll do at work
The ideal candidate will have experience of working within a team to complete common goals, IT skills are also preferable but not essential. Training will be given for all of RSG’s processes for shipping orders and goods.
Duties to include:
- Processing orders via our Sales Order System (Sage 200C)
- Liaising with the RSG warehouse to ensure orders are shipped correctly on a daily basis
- Printing paperwork
- Booking deliveries
- Taking messages and passing to the appropriate person
- Investigate and resolve customer queries quickly and patiently both by email and over the telephone
- Check product availability for customer orders
- Communicate with customers about their orders, including any delays or changes in delivery
- Maintain accurate customer records and monitor stock levels
- Overseeing sales via website maintenance
- Learn how to use the database system – training will be given
- Work as part of the sales team
Additional support will also be required through the sales office and assisting other departments where necessary.
Hours
Monday to Friday, 8.30am to 5.30pm, with 1 hour lunch break.
40 hours a week
Training schedule
- Level 3 Business Administration at Redcar & Cleveland College
- Functional skills maths & English, if required
More training information
This apprenticeship will be all on the job with the employer, you won’t need to attend college.
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Number skills
- Team working
- Initiative
- Sport experience
- Time management
- Able to follow instructions
- Able to develop relationships
- Confidentiality
About this employer
Ransome Sporting goods is a trade only customer – we do not sell direct to members of the public or school bodies. We are more than happy to advise customers or schools in regards to equipment but purchases must be made through one of our valued retailers.
The quality and performance of our products remains key to our success. We continue to work together with our brands, factories and partners to achieve ever improving standards. We work with some of the world’s leading brands within each sport to ensure our products meet the highest standards.
https://www.rsgsport.com/ (opens in new tab)
Where you’ll work
QUEENSWAY
MIDDLESBROUGH
CLEVELAND
TS3 8TF
