Housing first Support Worker

Closing Date: 19/08/2022
Contract Permanent
Job Role Social Care
Working Hours Full Time
Location Hartlepool
Salary £22 - 23,000
Company Community Campus 87 Limited

Job Description


Job Title:                  Housing First Support Worker

Location:                   Hartlepool

Salary:                       £22000-£23000

Reporting to:           Team Manager New Walk/Community Campus 87

Responsible for:     N/A

Closing Date:           8th April 2022


Purpose of the Job

  • To be responsible for the day to day delivery of the service: managing a caseload of nine clients with the overall goal of supporting them to sustain their own accommodation.
  • To provide support to clients, tailored to individual needs and aspirations with clients being able to choose as far as possible, what, how and when support is delivered.

Key Responsibilities

Service Delivery

  • To be responsible for the day to day to delivery of the project in accordance with agreed service delivery objectives, policies and procedures.
  • To offer clients consistent ongoing guidance and support tailored to individual needs.
  • Work collaboratively with external agencies in order to meet the needs of the client.
  • Promote awareness of the service in Hartlepool and engage stakeholders.
  • Ensure that support plans/risk assessments and case notes are recorded in line with organisations policies and procedures.

Referral and Assessment

  • Arranging and carrying out assessment interviews with clients.
  • Collate additional sources of information to enable appropriate assessment decisions to be made.
  • Carry out initial risk assessments in relation to all clients interviewed and carry out regular reviews in line with organisation procedures.
  • Liaising as necessary with local authority personnel.


Tenancy Support

  • Engage clients in the development of their own support plan, motivating clients to identify and work towards individual goals consistent with sustaining their tenancy.
  • See clients in their own home and in the community discussing their ongoing needs and working with them to identify options.
  • Monitor client’s substance use and liaise with specialist agencies as appropriate.
  • Monitor clients physical/mental health and liaise with specialist agencies where appropriate.
  • Address issues of social isolation and exclusion.
  • Advising clients on benefit entitlements and ensuring income is maximised.
  • Enabling clients in acquiring the necessary skills to maintain tenancy.
  • Enable clients to represent themselves developing resilience and independence.
  • Enable clients in accessing specialist help, co-ordinating the involvement of external support agencies as appropriate.
  • Enable clients to set up utilities.

Tenancy sustainment and support

  • Ensure that the client understands and complies with the terms of the tenancy agreement.
  • Monitor payments of rent and service charges.
  • Ensure furniture inventories are completed at the start of occupation.
  • To identify any property defects and report as a repair.
  • To carry out health and safety checks to designated properties ensuring the safety and security of residents.
  • Identify any tenancy/license breaches to the service manager and undertake any action in line with relevant policies and procedures or as directed.



  • To take responsibility for your own health and safety within the workplace and that of colleagues, clients and the general public ensuring that relevant Health and Safety standards are maintained in accordance with regulatory and legal requirements and within the organisations policy framework.
  • To operate within clear professional and confidentiality boundaries and to work within the organisations Professional Practice and GDPR policies
  • To undertake continuous professional development by updating knowledge and skills and attending relevant training and participation in the organisations performance management process.
  • Provide a level of cover for the other RSAP project worker as necessary.
  • To comply at all times with the organisations legal, contractual and regulatory responsibilities in relation to the above duties.
  • To actively participate in regular supervision and appraisals with the service manager.
  • Undertaking as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff.
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