Job Description
This role is to work as part of a busy engineering SME team, providing first line IT support for day-to-day requirements, and supporting our IT Engineer in developing our systems for productivity, data management, and cyber security.
This person will work with the IT Engineer and the rest of the staff team, and with our 3rd party IT support, to ensure that our IT system runs reliably and keeps lost time to a minimum. They will identify our current hardware and systems, and create and maintain a playbook for our site. They will deal with day-to-day issues with support where needed, such as:
- Supporting staff in setting up and using devices for remote access
- Setting up new devices, and maintaining existing e.g updates and repairs
- General network administration and troubleshooting
- Assisting all users with routine problems such as access, technical faults
- With third parties, updates, training and add-ons of our MRP system and other software
- With third parties, troubleshooting and improvement of CAD/CAM software and connections with CNC machine shop
- Microsoft product administration
- Administration of CMS for company website; administration of company app
- With third parties, support implementation of systems for cyber security, support users and maintain systems
With the management team and digital transformation consultant, this person will work to develop and implement the company’s digital strategy, to improve our processes and productivity.
This is an opportunity to put into practice the theory learned in your studies, in an SME business environment, with support from our staff and mentoring, with higher education and industry training.
Professional Development
There are various options for further education, training, and professional development, depending on the successful candidate’s aspirations and their qualifications to date. This role could be a level 2, 3, or 4 apprenticeship. The role could include day release or on-site learning, with a training provider.
Rewards and benefits
Salary – To be confirmed (age and experience dependent for apprenticeship level)
£16,000-£23,712
Subsidised canteen, Pension scheme, Death in service benefit, Health Cash Plan, Free Parking, Cyclescheme, Social Events, Compassionate leave, Sick leave, Training and development
Working Hours – 38 hrs per week
Flexible working applies to this role
08.00 – 16.30 Monday to Thursday (1/2-hour lunch unpaid); 08.00 – 14.00 Fridays
Work Location In person at TS12 2AP
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