The IT function is key to the smooth running of our business, therefore, the ideal candidate will
have an interest in all aspects of IT, have strong communication skills, and be able to support
with a wide range of IT related activities, including providing technical support to the larger
team. This is a great opportunity to learn a range of new skills and assist in the delivery of
projects. Full training will be provided.
Roles and responsibilities include working with the Systems Administrator to provide first line
technical support to office based and remote working employees to resolve technical issues,
including liaising with external suppliers to co-ordinate the response, assisting users with
troubleshooting problems to diagnose and resolve any IT issues. Supporting with the delivery
of technical projects, such as on boarding new software, maintaining and the upkeep all IT and
telecommunications equipment including PC health checks, assisting the Systems
Administrator in providing users appropriate support and advice, working with the Systems
Administrator to set up employee’s workstations with computers/laptops, and undertaking
general administrative duties to support the IT department.
This role is office based.
Lemon is a contact centre with added Zest. We offer 24/7 inbound and outbound call
management solutions to a variety of clients, and we are passionate about finding solutions to
our client’s needs. Customer service is at the heart of everything we do, whilst ensuring we
deliver on our efficiencies. We take great pride in our Call Management and Business Process
Outsourcing (BPO) services and every customer gets the VIP treatment.
Essential skills, experience and qualifications:
The ideal candidate will have an interest in IT, and a zest to learn new skills, have strong communication skills, both written and verbal, good attention to details. Good knowledge of Microsoft applications (Word, Excel and Outlook), strong analytical skills, the ability to learn new skills quickly, a positive and helpful attitude, and the ability to carry out basic troubleshooting would be an advantage but not essential, as full training will be provided.
Working pattern: Monday – Friday, shifts between the hours of 7am and 7pm, shift length will vary. 25 hours per week.Apply Now!