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IT Services Engineer


Job Description

What you need to know about the role

As an IT Services Engineer you will work with both internal and external service providers to ensure that all IT services delivered into British Steel meets the associated SLAs of each service. As part of the team that provides 2nd line IT support functions on assigned areas you will also work on or take the leading role on any designated project.


You will provide IT Workplace support for the Northern Mills in the following key areas:

  • Network support, fault finding and monitoring.
  • Desktop support
  • Software deployment
  • Basic telephony support (e.g., configuring VOIP Phones)
  • Printing
  • Active directory
  • SCCM
  • RDP
  • Server support legacy servers in our Teesside datacentre (Windows / AIX / Linux)
  • Liaising with 3rd party Support providers as required, for example IBM, TCS and ICC


What we need to know about you

We’re looking for a ITIL qualified professional with experience in operating under an ITIL Framework and a wide ranging knowledge of workplace, data centre and network offerings and technologies common within the marketplace.


CCNA certification would be an advantage, as would some experience of installing/configuring switches and other network kit.


Operational delivery skills backed with clear ITIL focused management of processes and resource is critical to this role and demonstration of project management and strategy development skills would be preferred.


You need to be an excellent communicator able to engage with internal customers and stakeholders at all levels.


What we can offer you

We offer a comprehensive package of benefits to our people. Whatever your stage in life, you’ll find a range of benefits to complement your work-life balance. The benefits you’ll enjoy will include:

  • Entry into our defined contribution company pension scheme
  • Up to 35 days annual leave (including bank holidays)
  • A comprehensive Company sick pay scheme
  • A range of family friendly options and benefits
  • Medical coverage and much, much more!


We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a range of training and career progression opportunities up to and including Senior Management level.


What you need to know about us

British Steel continues to transform as a business under the ownership of Jingye Group and we’re looking for passionate, hard-working, ambitious and dedicated people who want to be part of our journey.

We are a world leader in the production of steel – producing over 2.8 million tonnes of it every year. Our steel is, and continues to be, fundamental in creating iconic, awe-inspiring structures around the world. It helps people travel, work, eat and socialise every day. More importantly it also helps keep us safe.


British Steel is an armed forces friendly company and we actively encourage applications from ex-Armed Forces Personnel, Reservists, Armed Forces Veterans and military spouses/partners.


For more information about us and our journey please visit –

How to apply

Internal candidates please apply for this role by logging in to your ESS account.


External candidates can apply by clicking on the ‘apply online’ button below.

Closing Date: 31/07/2021
Location Middlesbrough
Contract Permanent
Working Hours Full Time
Salary £28,000 - £32,000
Apply Now!

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