Level 2 Customer Service Practitioner Apprenticeship

Closing Date: 07/10/2022
Contract Contract
Job Role Apprenticeships
Working Hours Full Time
Location Middlesbrough
Salary ANNUAL WAGE - £9,379.50
Company Westbourne Medical Centre

Job Description

An excellent opportunity to learn all aspects of Customer Service and Administration within a busy medical practice. At Westbourne Medical Centre you will ensure that the reception area of the Practice runs smoothly and provides a high level of service to patients, doctors, nurses and other members of the Practice team.

What will the apprentice be doing?

  • Dealing with phone enquires and complaints
  • Collect payments from patients for non-NHS services
  • Greet and direct patients and visitors
  • Secretarial duties
  • Booking appointments
  • Home visit requests
  • Pulling hard copy notes when requested by doctors
  • Filing/Handing out prescriptions
  • Working reception desk
  • Photocopying, shredding
  • Input and extract information from Practice computer
  • General housekeeping (e.g. keeping reception and waiting areas tidy)
  • Any other reasonable duties as necessary

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service  Practitioner Apprenticeship Standard
  • Training is undertaken with knowledge classes taught face to face, workshops and 1:1’s. Delivery sessions are held weekly, half a day a week
  • Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

  • This is an excellent opportunity to learn within the organisation, offering career progression, support and development into a more senior administrative role
  • The role is varied and interesting
  • There is a good chance of a permanent position for the right candidate

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Patience, Self-motivated, Polite, Confident


GCSE or equivalent Maths and English (Grade C/4 or above (or equivalent)) Desired

Things to consider

This is a challenging and responsible role. You will be required to deal with patient issues. Confidentiality, reliability and professionalism are crucial. For confidentiality reasons, you will be considered unsuitable for this role if you or a member of your family are a patient registered with this practice. This role is subject to a DBS check.
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