Medical Administrator Apprentice

ITEC Ne Logo
Closing Date: 30/10/2021
Contract Permanent
Working Hours Full Time
Location Darlington
Salary £8385.00 per year
Company ITEC Ne

Job Description

Brief overview of the role

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Duties to include:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Greeting patients politely and ensuring the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
  • Enter patient information on to the computer as required

Desired skills

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Personal qualities

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Desired qualifications

Minimum of 3 GCSEs (or equivalent), including English and maths.

Training to be provided

  • Level 3 Business Administrator standard
  • Functional Skills if required

Via your ITEC tutor and on-the-job training, you’ll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors
Apply Now!

Related Jobs