Job Description
Overall Objective:
- Undertake reactive / responsive works to Social Housing / retail / public sector clients
- To work in and around existing occupied / refurbished properties undertaking various works as directed
Key Accountabilities:
- Ensure exceptional levels of customer care
- Provide information to the office to allow estimates to be submitted for works outside of client budgets
- Undertake works to a high standard on a first time fix basis where possible
- Work independently as well as part of a team
- Submission of daily and weekly paperwork accurately and on time
- Bring additional trade skills
It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.
General responsibilities:
- The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
- To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities
- To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect
Experience & Qualifications:
- Must be multi-skilled
- At least 2 years experience
- NVQ Level 1 & 2 qualification, or equivalent essential
- Time served – preferable
Personal Skills:
- Encourage and supports other colleagues
- Friendly and approachable and caring
- Has a ‘can do/ will do’ attitude
- Analysis own performance and takes steps to improve this
- Remains focused when faced with competing demands
- Keeps people informed of progress on key tasks
- Adapts their communication style to suit their customer/ colleague responding to their feedback
- Is open to new ideas and listens to other peoples point of view
- Is open and honest
- Consistently makes decision which brings benefit to customers
- Conducts themselves in a courteous and professional manner
- Professional behaviour at all times
