Job Description
We are looking to recruit a full time Receptionist to join our busy Adult Mental Health Reception Team based at Stewart House In Hartlepool However you must flexible and able to travel to and from other TEWV sites to provide support as required.
This is a very busy and dynamic work environment and as a Receptionist you will also have multiple responsibilities including greeting service users on arrival, managing phone calls, dealing with people who may be upset and distressed, managing records, building and ordering responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.
This is a fantastic opportunity to join a friendly and supportive service. Previous Reception / Clerical experience and customer service is essential.
Main duties of the job
- Deals with telephone enquiries from service users, families and carers, forwarding to the appropriate member of staff or taking messages accurately and communicating these in an appropriate and timely manner.
- Greeting service users, families and carers arriving in reception and direct to appropriate waiting area or member of staff.
- Acts at all times in the best interest of patients and clients, recognising the potential vulnerability of all service users and acting in accordance with Trust procedures for Safeguarding Adults and Children.
About us
We are geographically one of the largest NHS Foundation Trusts in the country with an annual income of £423m and a workforce of over 7,500 staff operating from around 160 sites. Tees, Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services for the people of County Durham and Darlington, Teesside, North Yorkshire, York and Selby, serving a population of around 2 million people. We also provide additional specialist services to other parts of Northern England.
We deliver our services by working in partnership with 8 local authorities and clinical commissioning groups, a wide range of voluntary organisations, as well as service users, their carers and the public. The services are spread over a wide geographical area of around 3,600 square miles, which includes coastal, rural and industrial areas.
Our values
The most important way we will get there is by living our values all of the time. These are:
- Respect – listening, inclusive, working in partnership
- Compassion – kind, supporting, recognising and celebrating
- Responsibility – honest, learning, ambitious
Job description
Job responsibilities
Please see the job description and person specification attached to the vacancy which outlines the main duties and responsibilities of the role.
Person Specification
Qualifications
Essential
- Key Skills in Literacy and Numeracy Level 2 or O Level/GCSE in Maths and English grade C or above or willingness to work towards these qualifications
- ITQ Level 2 or equivalent
Desirable
- Diploma/NVQ Level 2 Business Administration or Customer Service or willingness to complete
Experience
Essential
- Experience working in an administrative role in an office environment.
Desirable
- Experience working in an administrative role for a clinical team.
Skills Knowledge
Essential
- Understanding of confidentiality and the associated legal and policy requirements
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
- Demonstrates good customer service skills when dealing with potentially distressing situations.
- Demonstrates good organisational and time management skills including ability to prioritise effectively
- Able to perform repetitive tasks whilst maintaining attention to detail
- Can perform effectively whilst dealing with interruptions
Desirable
- Able to copy type accurately with a good accuracy and speed
Personal attributes
Essential
- Able to remain calm and productive under pressure
- Able to work flexibly and co-operatively as part of a team.
Desirable
- Committed to continual quality and service improvement
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
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