We are looking to recruit a full time Receptionist to join our busy Adult Mental Health Reception Team based at Stewart House In Hartlepool However you must flexible and able to travel to and from other TEWV sites to provide support as required.
This is a very busy and dynamic work environment and as a Receptionist you will also have multiple responsibilities including greeting service users on arrival, managing phone calls, dealing with people who may be upset and distressed, managing records, building and ordering responsibilities, as well as utilising electronic systems. You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.
This is a fantastic opportunity to join a friendly and supportive service. Previous Reception / Clerical experience and customer service is essential.
Main duties of the job
- Deals with telephone enquiries from service users, families and carers, forwarding to the appropriate member of staff or taking messages accurately and communicating these in an appropriate and timely manner.
- Greeting service users, families and carers arriving in reception and direct to appropriate waiting area or member of staff.
- Acts at all times in the best interest of patients and clients, recognising the potential vulnerability of all service users and acting in accordance with Trust procedures for Safeguarding Adults and Children.
We are geographically one of the largest NHS Foundation Trusts in the country with an annual income of £423m and a workforce of over 7,500 staff operating from around 160 sites. Tees, Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services for the people of County Durham and Darlington, Teesside, North Yorkshire, York and Selby, serving a population of around 2 million people. We also provide additional specialist services to other parts of Northern England.
We deliver our services by working in partnership with 8 local authorities and clinical commissioning groups, a wide range of voluntary organisations, as well as service users, their carers and the public. The services are spread over a wide geographical area of around 3,600 square miles, which includes coastal, rural and industrial areas.
The most important way we will get there is by living our values all of the time. These are:
- Respect – listening, inclusive, working in partnership
- Compassion – kind, supporting, recognising and celebrating
- Responsibility – honest, learning, ambitious