Senior Internal Communications Manager

Department for International Trade Logo
Closing Date: 10/10/2022
Contract Permanent
Working Hours Flexible, Full Time, Part Time
Location Darlington
Salary £34,425 - £44,033
Company Department for International Trade

Job Description


Engage DIT’s colleagues behind our vision and mission by designing creative stories about our ambitious trade and investment agenda and great people experiences at DIT. You will be central to helping our people advocate for trade, make the most of our employee offer work, celebrate inclusion and connect with their senior leaders.

In return join a dynamic, energetic, creative and award-winning communications team that take pride in having a unique impact with colleagues, senior leaders and Ministers at home in the UK and around the world in the 108 countries we work from.

As a valued member of the team, you will be:

  • A guardian of our audience’s time – using data to ensure our channels are used to their best
  • An empowerer – providing strategic advice that enables others to develop and deliver best practice internal communications
  • A strategist – working smart to plan and prioritise our work so it has maximum impact

This important role is at the heart of the organisation – working hand in glove with business leads, senior leaders and private offices across the Department to deliver superb communications.

You will provide expert advice, deliver high quality engagement events and run content across our internal communications channels shaping our audience into a global network of engaged ambassadors for DIT.

You will be an integral on the highly valued DIT Internal Communication Team, offering your invaluable professional expertise to our hugely popular and engaging communications.

Job description

The successful candidate will: 

  • Lead the creation, design, implementation and evaluation of compelling internal communication campaigns content and engagement events to demonstrate DIT is an outstanding organisation where people are proud to work
  • Provide strategic advice to senior leaders and to teams across DIT delivering high quality communication in a timely, appropriate and consistent manner
  • Deliver best practice creative content that engages our audience
  • Review own and others content to ensure it is well written, accurate and free from mistakes
  • Evaluating the success of your campaign work, you will constantly seek new ways to draw people in through knowledge of emerging trends in internal communication
  • Balance the needs of multiple high-level projects and events

Hybrid Working

The role will be based in either London or Darlington. You will be asked to express a location preference during the application process.

Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in an office, on average. If your office location is London, you will be eligible to receive London weighting.

Appointments will be made to candidates in merit order based on location preferences


 Essential Criteria

  • Experience of working in internal communication or experience of working in other communication discipline and knowledge of internal communication with demonstrated transferable skills
  • Ability to write and edit copy to high standards
  • Experience of developing internal communication strategies and implementation plans
  • Be familiar with digital applications like CMSs, design (e.g. Canva), Google Analytics, email programmes (e.g. Maxemail), and MS Teams Live Events
  • Experienced at bringing in multiple stakeholder views on projects you lead and managing review/sign off processes for your content

Desirable Criteria

  • Able to edit videos on editing software like Final Cut Pro
  • Have experience of arranging staff engagement events
  • Experience of large, complex, multi-site organisations
  • Engaging a global workforce

Personal Attributes & Skills

The successful candidate will have:

  • Ability to work to tight deadlines and deliver at pace across multiple projects in a fast-paced environment
  • Strong relationship building and influencing skills
  • Sound political awareness and risk judgement
  • Attention to detail with strong written and verbal communication skills
  • experience of achieving set objectives and targets by working independently and being mindful of risk
  • Experience to be comfortable making decisions
  • Ability to respond well to change and uncertainty

Support in applying for our vacancies is available by joining a virtual Candidate Support Session. These sessions include helpful tips and advice on the recruitment process, from application to interview.


We’ll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Delivering at Pace
  • Communicating and Influencing

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Candidates will be provided a written test that tests planning and editing/proofing at interview
  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • Civil Service pension with an average employer contribution of 27%


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

Sift will take place week commencing 10/10/2022.

Interviews will take place week commencing 17/10/2022.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Please align your CV with previous skills and experience. Maximum of 2 A4 pages.

In your personal statement, in 500 words or less, please provide examples of when you successfully used influencing and communicating skills as a professional communicator and an example of when you’ve successfully worked at pace to deliver a communications project.

In the event that there is a high volume of applications, a short sift will be conducted based on CV only. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.

Please note – harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name :Francesca Brown
  • Email

Recruitment team :

  • Email

Further information

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email:

If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints.

Apply Now!

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