Retail Customer Service Apprentice

Closing Date: 24/03/2024
Working Hours Full Time
Locations Middlesbrough, Stockton-on-Tees
Salary £5.28 per hour for the first year
Company Education Training Collective

Job Description

Brief overview of the role

This is an exciting opportunity for an energetic and driven individual who can work on their own initiative and thrive in a fast-paced environment. In this role, you will be responsible for ensuring each customer is greeted and given all the information needed to make an informed decision on their purchase.

What you will do in your working day

The main duties of this job include selling to customers, customer service and keeping the shop running efficiently.

  • Selling to customers – This will be face-to-face communication with customers passing on product knowledge to enable customers to make an informed choice on the products available in-store or to order.
  • lnput of till transactions – Using the EPOS system to complete the customer transactions using payment types Cash, Card (Chip n Pin) Credit Note.
  • Process customer orders using the stock database.
  • Chasing customer orders with suppliers and updating customers with the status of the order.
  • Dealing with customer problems.
  • Able to deal with any issues that customers may have with their purchase and rectify to the customer’s satisfaction.
  • Able to deal with incoming telephone calls from the general public and suppliers. Must possess a patient demeanour as may have to deal with customer complaints.
  • Ensuring that the sales area is kept clean and tidy at all times and any health & safety issues are reported to management.
  • To be able to carry out the processes and procedures in the stock room to enable stock to be stored/labelled and found easily.
  • Various admin duties are also required such as filing, updating customer paperwork with written text on current status, processing emails, and distribution of mail/post.

The training you will be getting

  • Level 2 Customer Service at Stockton Riverside College.
  • Functional skills Maths & English, if required.
  • Delivery method and location of training to be confirmed

What to expect at the end of your apprenticeship

There is a possibility of being kept on at the end of the contract depending on the needs of the business.

Working week

Monday to Sunday, 30-37.5 hours per week. Shifts to be confirmed.

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative, Friendly and bubbly, Able to talk to customers, Mature attitude, Able to follow instructions, Keen and punctual, Polite


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired






TS18 2QX

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